Please visit our Customer Care form (linked here)(https://help.birdygrey.com/hc/en-us/requests/new) to reach out to us for further assistance with your return or exchange for an eGift Card. We are happy to take a look at your order and offer our assistance.
You sure can, if it's been fewer than 45 days since your original order was delivered! Just head over to our Return & Exchange page here (https://www.birdygrey.com/pages/returns)and click "Start My Exchange."